Customer Success Depends on Digital Transformation
To say L&D organizations have experienced disruption is a profound understatement.
You’ve pivoted to a subscription model. Now what? Standing up your system and selling subscriptions is just the beginning. The real equity is built when customers use, derive value and renew the subscription. Easier said than done.
Unsuccessful customers are unlikely to renew.
Customer success depends on understanding the use case, onboarding users quickly, guiding mastery to reach the maximum desired results, and embed your product in the customers business process. Strive for rapid familiarity & quick wins to develop user confidence. L&D teams can leverage training outside and inside your organization to provide a boost.
The right reporting and dashboards showcase wins, engage stakeholders and further encourage adoption. Your success depends upon customer success – don’t leave it to chance.